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Complaints

Oct 31, 2015

In the course of business there will always be misunderstandings, mistakes and disputes. We've compiled a few resources to help customers and business owners. If you have good tips, don't hesitate to send them to us.
 
 
RESOLVING COMPLAINTS - CUSTOMERS
 
Consumer Protection BC has material on resolving disputes, including how to write a letter of complaint.
Phone: 604.320.1667
Toll Free: 1.888.564.9963
Fax: 250.920.7181
Email: info@consumerprotectionbc.ca
 
The Better Business Bureau also handles consumer complaints and provides mediation and arbitration services.  

The Consumers Association of Canada maintains a list of industry-specific organizations that provide consumer information and assistance, for example with automobiles, banking, food, housing or air travel.

If a problem cannot be resolved, there is the option of going to Small Claims Court, which deals with amounts under $25,000. It's advisable to talk to a lawyer first, to determine whether this is your best option and how strong your case is.
 

DEALING WITH COMPLAINTS - BUSINESS
 
The Better Business Bureau provides advice for business owners on handling complaints.
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Office Location
Sunnycrest Mall, Unit 20
900 Gibsons Way,
Gibsons BC

Mailing Address
PO Box 1190,
Gibsons, BC
V0N 1V0

Phone Numbers
Phone:
604-886-2325

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