Complaints
In the course of business there will always be misunderstandings, mistakes and disputes. We’ve compiled a few resources to help customers and business owners. If you have good tips, don’t hesitate to send them to us.
RESOLVING COMPLAINTS — CUSTOMERS
Consumer Protection BC has material on resolving disputes, including how to write a letter of complaint.
Phone: 604.320.1667
Toll Free: 1.888.564.9963
Fax: 250.920.7181
Email: info@consumerprotectionbc.ca
The Better Business Bureau also handles consumer complaints and provides mediation and arbitration services.
The Consumers Association of Canada maintains a list of industry-specific organizations that provide consumer information and assistance, for example with automobiles, banking, food, housing or air travel.
If a problem cannot be resolved, there is the option of going to Small Claims Court, which deals with amounts under $25,000. It’s advisable to talk to a lawyer first, to determine whether this is your best option and how strong your case is.
DEALING WITH COMPLAINTS — BUSINESS
BBB of Mainland BC
Serving the Lower Mainland, Thompson — Okanagan, Northern, Central and Southern Interior BC, and the Yukon.