Tourism / Visitors > Visitor Information Park

Tourism visitors - ferry ride

Visitor Information Park

Visitor Info Park map display

BACKGROUND

Visitor Information Park is on Stewart Road (near the top of the bypass en route to the Langdale ferry terminal).  During summer, traffic counts on the “Bypass”  17,000 vehicles per day. This area is the gateway to the entire Sunshine Coast (from Port Mellon to Lund), and had long been identified as a missed opportunity to welcome and orient visitors to Gibsons and region. In 2010, a way finding map erected by the Chamber in 2006 blew down in a wind storm, bringing new urgency to the situation.

The GDCC launched a campaign for a Visitor Information Park in October 2010, and began raising funds. Government sponsors included the Island Coastal Economic Trust, Town of Gibsons, District of Sechelt, Sunshine Coast Regional District, Powell River Regional District, Sechelt Indian Band, many sunshine Coast Businesses and Community Organizations. Community volunteers contributed approximately 650 hours of work, and 52 local businesses donated money or goods and services in kind. Total project costs were over $260,000, of which approx. $110,000 was donated.

The GDCC is grateful to all the VIP Sponsors who made this project possible.

VIP FACILITIES

The Visitor Information Park opened officially in September, 2011. Visitors can now pull in to view large maps of all the communities on the Sunshine Coast — from Langdale to Powell River. Available is information about local attractions, points of interests, special events and businesses. The park includes landscaping, solar lights, public toilets, doggie bags and rest stop. The pull-out was designed to be accessible for the mobility impaired.

Gibsons Visitor Info ParkVisitor/Traveler Kiosk

In the Visitor/Tourism season a mobile Visitor’s Kiosk (constructed by Click Homes with stairs by HL Enterprises and Solar Power by APS) is located at the VIP to provide personal information and details from a trained visitor adviser.   The kiosk is open daily during peak ferry travel times for the summer tourism season to provide information about Gibsons and the entire Sunshine Coast.

Mobile Kiosk Visitor Advisor –  2019

PART A – Tasks and Responsibilities 

We have a Modular Mobile Visitor Kiosk at the Visitor Information Park, 1177/1167 Stewart Road, Gibsons (Wayfinding Map Area) at the top of the Sunshine Coast Highway 101 bypass up from Ferry Terminal in Langdale.

Last year the kiosk and Visitor Information Park engaged with over 5,000 vehicles that were counted while being staffed.  We were able to engage visitors who not only came to the Coast but for those travelers doing the Circle Route (over to Vancouver Island through Powell River then back to Vancouver through Nanaimo/Victoria).   This service supports the Sunshine Coast Travel Ambassadors on the Langdale Ferry who engaged with 40,000 inquiries made by visitors and residents during the short 40-minute ferry sailing.  Information provided by the T/A is that the   Visitor Kiosk, top of the highway bypass, is a good starting point to gain information and directions about Gibsons and the Sunshine Coast; for roads, scenic locations, area highlights and advertising for key services and businesses in Gibsons and on the whole Sunshine Coast.  The mobile kiosk program administered by the Gibsons & District Chamber of Commerce with financial support from Town of Gibsons, Sunshine Coast Regional District and the Canada Summer Jobs program.

In 2018, in preparation for delivering enhanced services during our busy tourist season, the program will be expanded throughout the whole summer.  We would like to have our students, depending on post secondary or secondary to work 12 weeks during the May to August summer season. We would like to hire three students, two as Mobile Kiosk Tourist Counselors, and a Social Media Counselor.   The Mobile Counselors will work in our Kiosk at the Bypass.

Job Description:  

The Visitor Information Advisor is a representative of the Sunshine Coast.  Responsible for creating remarkable experiences for every traveler, tourist, visitor or resident that stops at the VIP to seek information and direction about Gibsons and the Sunshine Coast.  In 2018 over 5,000 cars stopped to seek assistance, view the direction way-finding maps, use the rest stop facilities or to take a break from the traffic.  They have the important role of representing our tourist destination and community with the goal to extend the length of stay and to ensure visitors are supplied with the information they need to have an unforgettable travel experience.

You will be responsible for overseeing and coordinating the day-to-day operations of the Mobile Kiosk (at the Bypass) 1167/1177 Stewart Road in Gibsons, BC 

Key Responsibilities include:

Ensuring the Visitor Kiosk is represented to the public in a pleasing, organized and professional manner.

Ensuring positive promotion of Gibsons businesses and the Sunshine Coast region to enhance visitor experiences and encourage extended stays 

Job Duties

Provide information on tourism products and services based on visitor needs

Assist visitor inquiries in person as they visit the Mobile Kiosk or direct them to the Visitor Services Centre in Lower Gibsons for more details about the whole Sunshine Coast.

Develop a strong knowledge of Gibsons and the Sunshine Coast’s Canada Tourism areas

Keep accurate visitor statistics

Ensure brochure racks are fully stocked and resource materials are accurate and up-to-date.

Refer visitors to book accommodations utilizing the online booking system with Sunshine Coast Tourism

Support all other duties as required by Executive Director

Students / Youth will:

Work will be 35 hours per week (Monday – Sunday 7 days) focused on Thursdays through Mondays, supporting the program at the mobile location.

With the use of an IPAD Tablet will be able to answer inquiries and provide information to serve travelers.

Maintain relations with Visitor Centres in Vancouver, Whistler, Squamish, Gibsons, Sechelt, Pender Harbour, and Powell River.

Present information about Gibsons and the key points of interest of the Sunshine Coast.

Compensation 

Planned hourly rate will be $15.00/$16.00 per hour (this is supported by Canada Summer Jobs Contribution Amount.

Duration will be for 8 weeks, June 28 to Sept 1, 2019

 PART B – Supervision and Mentoring Plans

Students will be mentored and trained to take Destination BC training both online or with a qualified advisor.

They will receive extensive orientation on tourism and transportation resources, including web-based schedules and booking tools.  They will be given a strong background on the human history, natural history and arts and culture of Gibsons and the Sunshine Coast.  They will also be encouraged to use their initiative for their own research the Sunshine Coast, and become very familiar with major road networks and transportation modes.

A supervisor will join the students each week to check and evaluate, assist, guide and mentor.

Students will be encouraged to develop goals and assess their accomplishments throughout the summer.

PART C – Health and Safety Practices in the Workplace

Students will receive the health and safety training that is delivered to all BC travel counselors dealing with the public.

Work Safe BC will cover students.

Gibsons Chamber of Commerce Liability & Accident Insurance coverage provided.

PART D – Desired Level of Education of the Student / Youth – secondary, post secondary or experience equivalent

Will this job be a career related work experience – Yes

Customer service skills have very wide application, not only in dealing with the public, but in managing relationships within organizations and communicating clearly.  Students will benefit, whatever their long-term career or education plans.

The experience gained in these jobs will be of use in the following programs offered by nearby universities:  Business Management, Community and Regional Planning, Environmental Studies, Marketing, Outdoor Recreation Management, Public Relations, Retail Operations, Sechelt Nations Language and Culture, Squamish Nations Language and Culture, Sustainable Development, and Tourism Management.

High school students or young people up to age of 30 intending to pursue or currently engaged in any of these programs or vocations would find the experience directly relevant.

Please send resume to Chris Nicholls, Executive Director –exec@gibsonschamber.com

DEADLINE IS MONDAY, JUNE 10, 2019

VIP ADVERTISING / PROMOTIONAL OPPORTUNITIES

The GDCC offers advertising panels at the VIP. For more information, see our Promotions page or contact Chris Nicholls, the Chamber’s Executive Director at 604-886-2325 or exec@gibsonschamber.com.

VIP PARK RENTALS

The grassy area on the north side of the signs is available for rental to groups wishing to use as staging area, promote a product, event or activity. Call the Chamber at 604-886-3235.

VIP SPONSORS

The GDCC is grateful to all the VIP Sponsors who made this project possible.